Optimizing and Maitaining the Peformance of a CRM 2011 Infrastructure – Part 1

This is a summary of this white paper, to use as a quick reference when necessary.
This summary will come in different parts. I’ll update this posts with links to the new posts as they come.

Part 1. Server-Side Techniques for Optimizing the Client Tier

1.1 Using Compression Techniques

    • Configuring HTTP Compression. Note: Compression of dynamic application responses can affect CPU resources because IIS does not cache compressed versions of dynamic output. So use it only on servers that have slow network connections but that have CPU time to spare. Note that caching compressed static responses does not consume CPU resources.
    • Using WAN Accelerator Hardware: To address latency issues, several vendors offer web-acceleration appliances that improve the performance of applications such as Microsoft Dynamics CRM, and using these devices can greatly improve Microsoft Dynamics CRM performance over the WAN. Using WAN accelerator hardware can help improve performance especially in on-premises scenarios with a geographically distributed deployment in which users are distributed around the world and performance for users in a specific location is not satisfactory.

1.2. Configuring Proxy Server Settings

    • Configuring Proxy Server Settings: For on-premises deployments of Microsoft Dynamics CRM 2011 within a local area network, client computers can achieve much higher throughput by completely bypassing the proxy server, as long as the fully qualified domain name of the Microsoft Dynamics CRM server is listed as an exception.

1.3 Reducing E-Mail Traffic by Modifying Outlook Rules:

    • For deployments with the E-mail router configured to use a forward mailbox strategy, when users only track Microsoft Dynamics CRM e-mails, then configure Outlook to forward only messages that include CRM: in the subject or body.


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